Bright Horizons Group LLC: Patient Code of Conduct
At Bright Horizons Group LLC, we are committed to providing a respectful, supportive, and safe environment for all patients and staff. To maintain this standard, all patients are expected to adhere to the following Code of Conduct when interacting with our staff and participating in our programs.
Respectful Communication
Be Polite and Courteous: Treat all staff members with respect and courtesy, regardless of the situation.
Use Appropriate Language: Refrain from using abusive, threatening, discriminatory, or vulgar language in any form of communication.
Listen Actively: Allow staff to explain procedures and provide assistance without interruptions or hostility.
Safety and Professionalism
Follow Instructions: Adhere to the guidance and recommendations provided by staff to ensure the safety and efficacy of your treatment.
Avoid Aggressive Behavior: Physical aggression, intimidation, or any form of violence toward staff or other patients is strictly prohibited.
Maintain Confidentiality: Respect the privacy of staff and other patients by refraining from discussing or sharing personal information without consent.
Compliance with Policies
Punctuality: Attend scheduled appointments on time or notify staff promptly if you need to reschedule.
Honesty: Provide accurate and complete information about your medical history, symptoms, and other relevant details to facilitate appropriate care.
Prohibited Substances: Do not bring drugs, alcohol, or weapons to appointments or use them during interactions with staff.
Collaboration and Engagement
Participate Actively: Engage in your treatment plan and provide feedback to improve your care experience.
Be Open to Feedback: Accept constructive feedback from staff in the spirit of improving your treatment outcomes.
Seek Support When Needed: Reach out to staff for clarification or assistance if you are unsure about any aspect of your treatment.
Accountability
Address Concerns Appropriately: If you have a complaint or concern, raise it respectfully through the appropriate channels.
Adhere to Financial Obligations: Ensure timely payment of any fees or charges associated with your care, or discuss concerns with billing staff.
Consequences for Violations
Failure to adhere to this Code of Conduct may result in:
A verbal or written warning.
Termination of your relationship with Bright Horizons Group LLC, depending on the severity of the violation.
By agreeing to receive care from Bright Horizons Group LLC, you acknowledge and accept this Patient Code of Conduct. Together, we can create a positive and effective environment for achieving your health and wellness goals.